CRT-261 TRUSTWORTHY EXAM TORRENT, CRT-261 PRACTICE MOCK

CRT-261 Trustworthy Exam Torrent, CRT-261 Practice Mock

CRT-261 Trustworthy Exam Torrent, CRT-261 Practice Mock

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Tags: CRT-261 Trustworthy Exam Torrent, CRT-261 Practice Mock, CRT-261 Exam Objectives, CRT-261 Certification Book Torrent, Useful CRT-261 Dumps

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The modern Salesforce world is changing its dynamics at a fast pace. To stay and compete in this challenging market, you have to learn and enhance your in-demand skills. Fortunately, with the Certification Preparation for Service Cloud Consultant (CRT-261) certification exam you can do this job nicely and quickly. To do this you just need to enroll in the Salesforce CRT-261 Certification Exam and put all your efforts to pass the Certification Preparation for Service Cloud Consultant (CRT-261) certification exam.

Salesforce CRT-261 is a certification exam designed for Service Cloud Consultants. CRT-261 exam is designed to test the candidates' knowledge and skills in configuring and implementing Salesforce Service Cloud solutions. CRT-261 exam tests various aspects related to Service Cloud, such as designing and implementing contact centers, configuring case management, implementing Knowledge management, and integrating with other third-party systems. The Salesforce CRT-261 Exam is a comprehensive and challenging exam that requires thorough preparation and an in-depth understanding of Service Cloud.

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CRT-261 Practice Mock | CRT-261 Exam Objectives

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q183-Q188):

NEW QUESTION # 183
Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.
What solution should a consultant recommend?

  • A. Lightning Console
  • B. Field Service Lightning
  • C. Employee Community
  • D. Salesforce Mobile App

Answer: B

Explanation:
Field Service Lightning is a solution that enables managers to coordinate service engineers across multiple territories. It provides features such as scheduling, dispatching, routing, inventory management, and work order management. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
field_service_basics.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.field_service_overview.
htm&type=5


NEW QUESTION # 184
As part of a service improvement project, Cloud Kicks (CK) has implemented Knowledge management for its support agents. Several months after the implementation, CK management notices an inconsistency in reported customer satisfaction. Key performance Indicators (KPIs) show a decrease; however, many customers have provided testimonials about great support experiences.
Which KPI could help explain the disparity?

  • A. Measure cases with and without articles attached with high net promoter scores (NPS),
  • B. Measure cases with and without articles attached based on case status.
  • C. Measure cases with and without articles attached with high CSAT scores.

Answer: C

Explanation:
To understand the disparity in customer satisfaction reports, measuring cases with and without Knowledge articles attached, and correlating them with high Customer Satisfaction (CSAT) scores can provide insights. This KPI could reveal whether the use of Knowledge articles directly impacts customer satisfaction, helping to explain the inconsistency between KPIs and customer testimonials.


NEW QUESTION # 185
Agents at universal containers are required to update the case status to waiting for customer after they send an email to the case contact.Support managers are noticing that many agents are forgetting to perform this step.
What should a consultnat recommend to address this problem.

  • A. Define case escalation rules
  • B. Activate a validation rule
  • C. Configure flow Builder /Process Builder
  • D. Create a Case Macro

Answer: D

Explanation:
Creating a Case Macro is a solution that can address the problem of agents forgetting to update the case status to waiting for customer after they send an email to the case contact. A Case Macro is a set of instructions that can automate common or repetitive tasks on a case, such as sending an email and updating a field. A Case Macro can help agents save time and avoid errors when working on cases. Verified References: : https://help.
salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 : https://help.salesforce.com/s
/articleView?id=sf.console2_macros_create.htm&type=5


NEW QUESTION # 186
Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?

  • A. Case Escalation
  • B. Case Assignment
  • C. Salesforce Console
  • D. Entitlements and Milestones

Answer: D

Explanation:
Explanation
Entitlements and milestones are Service Cloud features that help you track and ensure service level agreements (SLAs) on customer cases. Entitlements define the levels of support that customers are eligible to receive based on their products, service contracts, or warranties. Milestones define the critical steps in your support process, such as first response time or resolution time, and track whether they are completed on time. You can use entitlement processes to automate actions when milestones are approaching, violated, or completed, such as sending email notifications, assigning cases to queues or users, or changing field values. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up and Manage Entitlements and Milestones


NEW QUESTION # 187
Cloud Kicks uses Service Cloud and Slack. For difficult casesm service agents wants to create a swarm in Slack to pull in in experts from multiple How should the consultant recommend an agent launch a swarm?

  • A. Dynamic Form
  • B. Scheduled flow
  • C. Apex Trigger
  • D. Quick Action

Answer: D


NEW QUESTION # 188
......

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